The dynamic and collaborative process we want to create between customers and us is unique and
Step One: DATA COLLECTION & ANALYSIS
In this step, we gathers and analyzes all relevant information.
Step Two: DECIDE ON THE WAY FORWARD
This is an important "recontracting" moment where we agree on the actions to take, the roles and responsibilities as well
as the expected outcomes. We adapt the formal 'consulting agreement' accordingly.
Step Three: DESIGN THE INTERVENTION
In this step we in close collaboration with internal expertise and experience, develops a detailed plan including involvement & communication strategy, project organization, activities, resources, budgets for the identified
solution. We also design the necessary measures (qualitative / quantitative) to monitor progress and results as we
proceed in this project.
Step Four: IMPLEMENTATION
Here we carry out the action plan generated to solve the problem, implement new technology or processes, start up
projects, etc...This may include team development, training, coaching-on-the-job, etc...
Step Five: EVALUATE & LEARN
This is the formal closure of the project.
In this step we try to 'observe or measure' the behavior changes that occurred and the impact it had on the
results. We also formalize the learnings in terms of 'process' : how did we work together, what went well, what can we
improve, ... ? The idea is to formalize the learnings and use them for future assignments or for future internal projects in
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